Because good mental health shouldn't wait
With a focus on convenience, affordability, and excellence, we deliver expert mental health support anytime, anywhere, helping you take control of your wellbeing.
- No referral required
- 100% personalised
- Accessible anywhere
What would better health look like for U?
Our mission is to empower individuals with proactive, preventive mental health solutions tailored to their needs, ensuring they stay healthy and out of crisis.

Stay healthy and in control
Feel empowered, to take charge of your health.
Personalised support for a balanced life
One on one support.
Affordable, accessible care for a healthier U
Appointments from the comfort of your living room.
Accessible and affordable mental health
Mental health support delivered via telehealth for your convenience, from a team that is invested in you, every step of the way.
- Mental health support and brief counselling
- Comprehensive Mental Health assessment
- Medication recommendations and reviews
- Diagnostic clarification
What U are saying
EXCELLENT Based on 47 reviews Beau SinnTrustindex verifies that the original source of the review is Google. During my time in defence, I have seen countless mental health specialists. I feel as if I have never been fully herd until I was put in touch with the waiting room. Alaina has gone above and beyond in making me feel comfortable with discussing my issues and ultimately putting me in a better place then I have in years. With the waiting room in my corner, I feel like nothing is impossible. I cannot recommend the team at the waiting room enough. Matt SkiTrustindex verifies that the original source of the review is Google. Amazing staff have been most helpful would recommend 10/10 Aaron “Commando Roll” LucasTrustindex verifies that the original source of the review is Google. I wish I had found TWR sooner! Booking process is smooth and quick and no waiting for weeks to see a practitioner. Alaina called on time and was very professional and easy to talk to. She understood my conditions and made a number of recommendations for other medical practitioners that I should consider seeing in line with the treatment I am receiving from TWR. I've had experiences elsewhere that left me feeling like I'd been processed, not treated. TWR are the polar opposite to this. TWR are the clinic you are looking for, I cannot recommend them highly enough. AmandaTrustindex verifies that the original source of the review is Google. Friendly, great advice, no judgement and affordable. Alaina and jerry rock 👌 Danielle EdmondsTrustindex verifies that the original source of the review is Google. 100% highly recommend Alaina and Ben at the waiting room health services (TMR). The first appointment cost $70 with all follow-up appointments bulk billed. They provide exceptional education around what strain profile is best to alleviate symptoms for each individual condition. Their fast, efficient, quality care is appreciated. They make you feel like you are not just a number. I honestly will remain a lifelong client. Thank you both. Paris DonaldsonTrustindex verifies that the original source of the review is Google. Incredibly helpful and kind, the service and communication is very fast and reliable!! Jay DemasiTrustindex verifies that the original source of the review is Google. The Waiting Room team are absolutely brilliant! My partner and I have had the privilege of working with Ben of whom is friendly, attentive, and thorough. The cost of the services offered is as affordable as they come and unparalleled by similar providers. I cannot recommend TWR highly enough! charlotte stevensTrustindex verifies that the original source of the review is Google. Best experience I’ve had! Quick replies, easy to talk to, talk straight to the pharmacist and they work with you! Timm JoTrustindex verifies that the original source of the review is Google. Thanks so much to Alaina and the TWR Team. They've been really supportive, responsive and transparent throughout this process. Can't recommend enough.
Your wellness journey starts with a single click

Book an appointment with one of our practitioners
Attend via Telehealth
Continued support toward recovery and wellbeing
We’ve got U covered
Access stress free and convenient general medical treatment.
- E-Scripts
- Pathology Requests including blood tests and imaging
- Medical Certificates
- Allied Health and Specialist Referrals
Resources. Just for U.
Free Guided CBT Journal
Get a free Notion template or PDF (for paper lovers) designed to help you implement Cognitive Behavioural Therapy (CBT) principles. Identify your ‘thought traps’ in real-time and transform your mindset to better manage anxiety and depression.
Your questions answered
Our services are designed to cater to all ages, from children and adolescents to adults and elderly individuals. We understand that mental health needs vary across different life stages, and we tailor our approach to be age-appropriate and specific to your unique circumstances.
We offer services for a broad range of mental health conditions, including but not limited to:
- Anxiety
- Depression
- Trauma and PTSD
- Bipolar disorder
- Schizophrenia and psychosis
- Grief and loss
- Stress management
- Mood disorders
- Self-esteem and relationship issues
We are pleased to offer bulk-billed mental health services, which means you can receive support at no out-of-pocket cost. This means you require an up-to-date Medicare card.
No referral is required! You can directly reach out to us to book an appointment. We believe in making mental health support as accessible as possible, so we keep the process simple and straightforward.
Our mental health services are available to individuals of all ages and with a wide range of diagnoses, including anxiety, depression, trauma, mood disorders, and more.
Please note, we are unable to provide diagnostic assessments for individuals with ASD (Autism Spectrum Disorder) or ADHD (Attention Deficit Hyperactivity Disorder).